Rating: 4.7 - 3 Reviews

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TORRID Reviews

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Welcome to our customer service contact information page for TORRID. You'll find various ways to get in touch with the customer service team of TORRID on this page to address your concerns and questions, including phone numbers, email support, and live chat options. To ensure that your shopping experience with TORRID is as smooth as possible, we strive to provide you with accurate and up-to-date contact information of TORRID. So, if you need assistance with your TORRID account, orders, or any other related issues, feel free to explore the options available on this page.

In this page, you will find comprehensive information on how to reach TORRID customer service. Whether you prefer to communicate with the TORRID team via phone, email, online live chat, or simply browse through the TORRID help page, we have got you covered. We also provide tips on what to do when you reach a TORRID representative, such as identifying yourself and stating your reason for calling, asking for assistance, and following instructions carefully. What’s more, With this helpful guide, you can get the help you need from the TORRID customer service team in no time.

TORRID Customer Service

TORRID Toll-Free Number:

866-867-7431

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Other phone numbers

TORRID's Customer Service Help Page:

https://www.torrid.com/on/demandware.store/Sites-torrid-Site/default/DDUser-Challenge?redirect=%2Fon%2Fdemandware.store%2FSites-torrid-Site%2Fdefault%2FCustomerService-Show

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What happened: Necesito cambiar la direcci*n de entrega. La orden es: MDT***********Desde ayer por la noche que hice la orden estoy intentando comunicarme y nadie responde en servicio al cliente. La nueva direcci*n es: **** Skyles Way, Apto ***, Springfield VA *****.*Mi nombre es Rosa Portillo, mi n*mero telefonico: (***) ***-****

What happened: I was charged a higher price on my * pieces of clothing should of been around ***.** charged ***.** would like the bill to be changed to reflect the right total. Order * *********

What happened: When I ordered the price was discounted on my order form but I was charged the higher prices on the * pieces I ordered. Should of been ***.** I was charged ***.**

What happened: The problem: Where is my order ? DT**********

What happened: I purchased a pair of boot heels yesterday from your store located in university park mall in Mishawaka. It was the last pair in my size (*.*) and was no longer available online to order. I noted the shoes had been worn and pointed it out to the manager as I was being rung up. She agreed they looked used and someone had probably wore them and returned them. I inquired about a discount due to the shoes being previously used and not having any box and I could not order a new pair due to them being out of stock. I was told that wasn’t an option and if I wanted the shoes I had to pay the price that was being rung up. I feel like I should have been accommodated. The manager was very respectful while helping me. Looking to see how we can make this right. I am a re wards member since the store opened that location. **Jamie

What happened: The problem: My items were shipped to Yorkville Illinois and my address is Yorkville ny

What happened: First off Torrid charged me twice for an online order. I was unable to contact a person that would assist. I tried Torrid as well as their CC a Comenity Bank, store card.* Second, I get an email update regarding the tracking of a different order. The email states that the order was delivered today. I've been home ALL day...nothing has been delivered to my address.**Lastly, I never get my points credit for opening their daily emails. I've simply given up. Also, when I order online...i don't get credited for Haute Cash* Torrid $$$. **I stopped shopping at Torrid altogether for over a year. There are lots of cool retailers that now offer plus sizes. I shop Stitch-Fix and Nordstoms with excellent results. **I would NEVER IN A MILLION YEARS recommend Torrid. The company is lazy, clothes are poorly made and they are dishonest in my dealings with them.**Good luck finding anyone that will assist you.

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What are customer support channels for TORRID?

TORRID provides helpful channels like phone, help center, etc., for customers to receive support. The TORRID customer service team also offers social media support for quick advice and solutions.

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What kind of support does TORRID offer?

TORRID offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the TORRID customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.

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What is WorthEPenny's Relationship to TORRID?

To put it simply, WorthEPenny is an independent third-party website that is not related to TORRID. WorthEPenny provides free tools and resources to assist customers in reaching TORRID customer service more efficiently, such as the TORRID phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about TORRID, as well as forums where TORRID customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like TORRID, it is not associated with or endorsed by TORRID.

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