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Customer Service
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Do you have volunteer models for your fashions?
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Hello, am waiting until the online ordering issues are fixed to consider ordering boots...curious if there's a projected date for that? thanks deb
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My order hasn't shipped and placed order 4 days ago. is that normal?
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Hello, i was wondering if anyone can tell me if the clothes run big or small or if they are actually true to size?
“They are inconsistent and that is a definite problem. I have t-shirts from them from two size groups. Some fit. Some don't. Cardigans are also a problem for me. I haven't dared to try pants.”
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Do not order from the website horrible customer service and shipping is terrible
“Girl, I've learned my lesson. First time ordering online, and I live in an apartment, and Torrid automatically requests for the courier service to drop package at door without a signature needed. I didn't know that they do that. Now I'm left with out my order, and being giving the run around in order for the shipper to track where my package went. My package has been stolen from my door when I wasn't home. SO WARNING TO ANYONE LIVING IN AN APARTMENT BUILDING........DON'T PLACE AN ORDER ONLINE UNLESS YOU'LL BE ABLE TO STAY HOME TRACKING THE PARCEL ONLINE EVERY MINUTE OF THE HOUR, ALONG WITH OPENING YOUR DOOR EVERY MINUTE OF THE HOUR TO ENSURE YOUR PACKAGE DOESN'T GET STOLEN.”
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